We have discovered a problem in releases of Oracle Client later than 19.3.0.0.

It’s causing serious problems in certain cases when a user accesses report data in Master concept / elMaster. This can occur when generating a Report, exporting a Mainfolder or exporting a Briefcase.

Master explorer will close with no warning and the only way to find the problem is to check in the Windows Event log under Application.

Windows reports that as a Kernel Base exception that causing the application to close.

Please contact our support if you run in to this problem to be guided through a workaround while we are addressing this problem with Oracle and waiting for a solution.

Ides support